Refund policy

Return & Refund Policy

Thank you for supporting Moon Water and Honey! Because all of our products are individually handmade with care, we maintain a strict return and refund policy outlined below.

1. All Sales Are Final (No Refunds)

Due to the custom and handmade nature of our products, all sales are final. We do not offer cash, credit, or card refunds under any circumstances.

2. Damaged or Broken Items (Repair & Exchange Only)

We take great care in crafting and packaging your items. However, if your item arrives damaged or breaks:

Eligibility: We offer repair or exchange options only for items that arrive damaged or experience breakage.

Required Proof & Materials: To process a return for repair/exchange, you must contact us at moonwaterandhoney@gmail.com within 7 days of delivery. You must retain and send back all original materials and pieces of the damaged item.

Return Shipping & Processing Fees: Customers are responsible for all shipping costs associated with returning the item to us and sending the repaired/replacement item back to you. Shipping fees and any associated handling fees must be paid out of pocket by the customer prior to the shipment of the repaired or replacement item.

3. How to Start a Damaged Item Return

1. Contact us at moonwaterandhoney@gmail.com with your order number, photos of the damage, and a short description of the issue.

2. Once approved, carefully package all broken pieces and original materials.

3. Mail the package to the address provided in our response. Note: We strongly recommend using a trackable shipping service, as we are not responsible for packages lost in transit.

4. Pay the return shipping/handling fee to have your repaired or replacement item shipped back to you.

Contact Us

If you have any questions or need assistance regarding your order, please reach out to us at:

 Email: moonwaterandhoney@gmail.com

 Business Hours: Monday–Friday, 9 AM – 5 PM PST